Pet Owners
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Contact Us - Payment Options - Return/Refund Policy - Shipping Information
Shipping Info:
Shipping and handling charges are calculated based on the weight of the merchandise
purchased.
Orders received on regular business days (Monday through Friday, 10:00 a.m. to 6:00
p.m., EST) will be processed (pending credit card approval) within 24 hours and
shipped within 2 - 3 business days.
All orders placed on Saturday, Sunday or Holidays will be shipped out the following
business day.
We ship USPS within the Continental United States and all other locations
Express Mail (US ONLY - overnight to most places)
Priority Mail (US ONLY - 3-4 days)
Express Mail International (4-6 days) - With tracking number
First-Class Mail International (6-10 days) - Cannot be tracked
Shipping rates are calculated during checkout.
If your country is not on our countries list, we will send you a confirmation email with
shipping costs.
When selecting an International Shipping method, please be aware that ONLY Express Mail International can be tracked with a tracking number. First-Class Mail International CANNOT be tracked or insured.
Customs
Except as specified below, postal items that require a completed customs declaration form may not be deposited into a street collection box or a post office lobby drop. Such items must be tendered to a USPS employee at a post office or other location as designated by the postmaster. Otherwise, they will be returned to the sender for proper entry and acceptance.
Exception
The above restriction on the deposit of customs mail does not apply to Express Mail International shipments. Those items may be deposited into a designated Express Mail collection box or post office lobby drop.
NOTE
International mail is subject to customs examination in the destination country. The contents and value of the items will be declared on the applicable customs form and if any duty is of the buyer's responsibility. We are not responsible for the time merchandise will take to clear customs. Please check with your local customs and/or Postal office for this information.
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